Call centers today have emerged as not only a biggest employer but also as a dynamic industry. Everyday thousands of people become part of this growing fraternity. This particular book helps in unveiling the hidden secrets of this industry from a practical perspective. The book tries to cover the latest trends, happening in this industry. The text offers an insight in a simple manner so that the reader finds it helpful enough to know this industry in greater detail.
ABOUT THE AUTHOR S. Pankaj
S. Pankaj (BBS, MBA) has more than 6 years of industry experience. Starting his career with the house of Tatas (Worked with Tata Donnelley, India’s biggest printing and publishing house), he gradually shifting on to research and consulting industry. In his next assignment as Franchisee Manager (North East India) with Bisleri (India’s largest selling bottled water brand), he was instrumental in bringing about a strategic change in the region of operations. He next moved to Feedback Marketing (India’s only B2B research and consulting organization) where he worked on major assignments for MNCs like GE, HP etc. Presently, he is working in the capacity of a research and a technology consultant with several knowledge oriented multinational organizations. Pankaj has also delivered guest lectures on various technology subjects at many symposiums and academic institutions.
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