The answer to team effectiveness is not more global management processes, new structures, or redesigned systems. As Susan Nash persuasively demonstrates, the key to improving team performance is to begin at the beginning – go inside the team to analyze the personality type and temperament of each team member and of the team as a whole. For decades, understanding the concepts of personality type and temperament has helped us improve our communication skills and building more effective relationships. Addressing interactions between teams, both within and between organizations, and the special dynamics of virtual teams, Nash defines the five critical characteristics essential to team effectiveness – strategy, clear roles and responsibilities, open communication, rapid response to change, and effective leadership – and details how each is influenced by the personality types and temperaments of the team members as individuals. In Turning Team Performance Inside Out, Nash brings the power of these concepts to the workplace in a dynamic and model that can help individuals and teams discover their patterns of behaviour, create and interpret a team’s profile, and design performance improvement strategies – customized to the team – that immediately improve results.
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