Showing all 3 books
This book will ensure you adopt the correct procedures, conduct productive interviews and manage the outcome with confidence. The Disciplinary Interview offers step-by-step guidance on the whole process, including: _ Understanding the legal implications. _ Presenting the management case. _ Probing the employee’s case. _ Diffusing conflict through skilfullistening and questioning. ...
This invaluable book will equip managers with the vital skills and insights they need in three bargaining arenas -- industrial relations, commercial and managerial. In addition to covering conventional forms of negotiation, the book looks at bargaining through correspondence and the strategic use of media.
Negotiating, Persuading and Influencing will help you develop the critical skills you need to manage your staff effectively, bargain successfully with colleagues or deal tactfully with superiors – thus ensuring that a constructive negotiation process leads to a favourable outcome. Sound advice and practical guidance is given on: _ Recognising and using sources of influence _ Probing and questioning techniques to discover the other person’s viewpoint _ ...