There is no excuse for delivering poor customer service! This book is for any company, business, or organization that deals with customers and has a passionate desire to survive. We've all been customers ourselves, and we're tired-tired of inadequate service, a lack of concern, and a take-it-or-leave-it attitude. We're tired of being told everything under the sun except that which we long to hear — "How may I help you?" followed by the appropriate ...
