We all know that the key to working things out is communication... right? People believe that if you listen and explain the problem openly, it will be solved. They are seduced by the Great Myth of Hidden Harmony: Deep down, we all agree; people just need to understand each other better. When Talking Makes Thins Worse! Is the first popular book to explain what to do when understanding each other is not enough. It's the first to illustrate the true key to ...
