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This book is the collaborative effort of academics researchers administrators and activists who have tried to look into all the relevant aspects like concepts dimensions laws rules regulations practices problems and possible solutions there to in relation to consumer issues.
Besides dealing with the general aspects some of the contributors also have focused on the ground realities in different states on India with special reference to Mizoram the tiny state ...
The volume highlights a number of responsible factors, making a conventional Public Administration fail in delivering goods and services efficiently, effectively and economically. It discusses various reasons for the emergence of the New Public Management (NPM), an alternative model of the centralized governance which emphasizes less, better, efficient, effective, responsive accountable governance, downsizing of bureaucracy and reorganization of Government. The ...