This book offers an insight on how the citizens at the receiving end view the public services delivered to them by the service providers in India. It includes the opinions and comments received from the stakeholders on the services to enlighten the quality aspects of these services, especially in the state of Karnataka.
Through case studies, it attempts to discuss the extent of satisfaction of citizens in the services of public bus transport, public distribution ...
This book is an independent and pioneering effort to assess the state of India’s public services from a user’s perspective. Most people in India depend on the “state†for many essential services. Yet, the state’s monitoring of service delivery seldom goes beyond tracking public expenditure and physical outputs. Citizens who are the ultimate beneficiaries of these services are never asked for their feedback on the services despite the fact that they ...