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We can easily be misled by words but not by body language. Words are relatively easy to control, while body language, facial expressions and voice characteristics are not. By paying attention to these nonverbal cues, we can detect deception or affirm a speaker’s honesty. If we can read other people’s nonverbal messages correctly, we can interpret their underlying attitudes and intentions and respond appropriately. Body language has been gaining importance ...
Workforce diversity has become the order of the day, as more and more organizations cross their domestic barriers and enter the international market arena with their products, services and even building manufacturing facilities, apart from entering into business alliances with foreign companies. Diversity needs to be embraced more as a concept rather than to meet any statutory requirement. Culture sensitive issues and conflicting situations have to be handled ...