Application of Total Quality Management to Library and Information Services in Digital Scenario: A Study Through Users’ Satisfaction
Price: $69.30 $77.00
Author
Edition
1st. ed.
Publisher
ISBN
9789381839201
Length
xiv+442p., Illustrations; 23cm.
Subjects
Chapter i deals with intruducation which is a background study of the whole structure. This is a followed by explanation of the changing role of libraries in respect of service quality, quality management, users satisfaction, customer expectations and percetations, factors influencing customers expectation, customer satisfaction and service quality.
