Social Audit of Public Service Delivery in Karnataka
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Participatory Governance Research
Book: Author
Edition
1st. ed.
Publisher
ISBN
9788188816163
Length
330p., Illustrations; 24cm.
Subjects
This book offers an insight on how the citizens at the receiving end view the public services delivered to them by the service providers in India. It includes the opinions and comments received from the stakeholders on the services to enlighten the quality aspects of these services, especially in the state of Karnataka.
Through case studies, it attempts to discuss the extent of satisfaction of citizens in the services of public bus transport, public distribution ...