Business Excellence: Concepts and Cases

As a concept, business excellence holds great promise for organizations that want to change proactively to shape their destiny and the future of their stakeholders. It guides you through the evolution of excellence concepts, processes of self assessment and methodology to transform the organizations to be agile to face the ever increasing pace of change. It also helps organizations navigate from their present condition to world class. Many companies and organizations all over the world are striving very hard for business excellence, and in turn to satisfy their stakeholders.This book delves into the evolution of the various underlying concepts of business excellence. It explains the emergence of the concept of Business Excellence through various stages, like Craft to Quality and from Quality to Total Quality Management. It also elucidates how business excellence can be a strategic and practical approach towards attaining world class stature. It emphasizes the importance of Continuous Learning, Improvement and Innovation and Partnership Development, among other things. This book provides an insight into the practice of business excellence through several case studies and a number of innovative practices.