Case Studies in Performance Improvement

This book simply and elegantly demonstrates how to measure performance improvement. It deserves a place on the shelf of practitioner and client alike. At last, a book about improving human performance that demonstrates what we say we do: influence measurable improvement. In the foreword, dr. Carl Binder describes Case Studies in performance Management as an attempt "to recapture the culture value of objective measurement and data-based decision making from our roots…" The data presented in this book is real, succinctt, and thoroughly interesting. Using a simple case presentation style, Case Studies in Performance Management describes 22 specific applications of performance improvement. Each case includes the problem or opportunity prompting the need for action; a description of the intervention; and most importantly, documentation of the intervention’s impact in simple graphical form. This graphical display of performance data illustrates an important point: performance improvement is about measurable performance results, and documenting performance results can and should be very simple. Trainers, organizational development professionals, quality improvement practitioners, and others interested in taking a performance approach to human resource issues will find a wealth of tools and approaches in this well-organized case book.