The first of this five-part series, Volume I, introduces the subject of claims management in insurance and calls attention as part of CRM. It discusses various concepts related to the insurance industry, claims management of insurance business, and others. It also has a workbook. Volume II discusses a broad sweep of issues related to claims management, such as organizational structure, quality of services, and cost effectiveness of claims. It ends with a workbook. Volume III explains the methodology of settling disputes that arise during the various stages of claims payment. After all, a company is also known for its decision-making ability, apart from its niche expertise. How well a company settles disputes decides its competence. Volume IV is an in-depth study of the many insurance products and procedures that make for an effective and efficient claims payment. It is a handy book and serves as a general guide to marine insurance claims, fire insurance claims, public liability and motor vehicle insurance claims, among others. The final volume of this series, Volume V, is all about the various risks that insurance covers, including claims under social industry, claims settlement and reinsurance and the emerging trends in insurance.
ABOUT THE AUTHOR A V Narsimha Rao
A V Narsimha Rao holds an MA (English), LLM (Mercantile Law), PG Diploma in Business Management and the membership of CAIIB. He is currently working as a Faculty Member, Academic Wing – Law, The ICFAI University. Previously, he served as an officer in Bank of India, and General Manager/CEO in Kranthi Urban Cooperative Bank. His areas of interest include Insurance Law, Banking Law, Commercial Laws, Human Resource Management, Intellectual Property Rights and Health Law. He also edited a few books, published by the ICFAI University Press.
ABOUT THE AUTHOR U. Jawaharlal
U Jawaharlal (b 1954), is an Associate of Insurance Institute of India, Mumbai. He holds a B.Sc. degree from Osmania University and is a CAIIB from Indian Institute of Bankers, Mumbai. He also holds an MBA in Finance and a Diploma in Industrial Relations and Personnel Management. He has an experience of over seven years in LIC of India and over 20 years in Indian Bank. During his tenure in Indian Bank, he had exposure in vital areas like international finance, credit management, MIS, branch management etc. Presently, he is a faculty member in the ICFAI University, and also teaches at ICFAI Business School. He is also the Consulting Editor of Insurance Chronicle, a monthly magazine from ICFAI University Press. He has written several articles in the domain of insurance and some of his articles have been published in reputed international magzines. He has participated in several national and international seminars/conferences and has delivered lectures in various forums.
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