Every project and business initiative has two critical dimensions: technical performance (i.e., delivering rsults) and interaction management (i.e., managing relationships). Every interaction counts, and every interaction is remembered. Just as you respond to good and bad service as a consumer, so does each of your clients. This book contains the tools and techniques to turn client relationships into a competitive advantage for you and your organization.
Client Relationship Management
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Bibliographic information
Title
Client Relationship Management
Author
Edition
1st ed.
Publisher
Jaico Publishing House, 2004
ISBN
8179922804
Length
198p.
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