Communication Skills for Social and Health Care

Future health and social care will be run under entirely different conditions than currently. Above all the roles between health and social care personnel and patient will be changed. Patients and relatives will be more active and gain greater influence over the health and social care that is provided. Therefore it becomes much more important to understand what creates value for the patient. The Swedish Board of Health and Welfare has brought out this dimension in its publication Good Healthcare and it has been an essential basis of the VVP project. There is great confidence that the Internet and new e-services will be able to contribute to improvements in healthcare and enable the formation of innovative new care concepts. This is despite the fact that IT companies have so far not succeeded in delivering the effective flexible ICT services currently required by healthcare. Future needs and requirements will only be greater.