Consumer Protection: Law, Practice & Procedure

The Construction of human society is much complex, intricate and unique from the other creature’s on this earth. Human has created his won world by adding various faculties and technologies, which are, either additional to the natural faculties owned by other creatures, or, absolutely new or superior version of naturals one. This complexity of human society, scientific and technical development generated numerous necessities and dependence between the peoples. No human being on this earth may imagine living without goods or services to be received or bought from another human being in his day to day life. The Concise Oxford Dictionary defines expression ‘consumer’ as a person who purchases goods or services. Term ‘consumer’ is a noun formed from verb ‘consume’, which means-use up, waste and spent-as such a person who purchases the goods or services for his consumption is a consumer. Consumption is a natural occurrence of the human life, in which consumption of things starts and persists from the time of germination to cremation. Relationship between the consumer and the traders and service providers is very significance for the human society and to protect the interest of the consumers from the unfair, unethical and illegal tactics and breach of contract obligations the legislature has enacted this unique piece of legislation. The spectrum of the subject is so wide that it is impossible to sum up the subject in a small volume like this; nevertheless, it has been tried at our level best to provide utmost information and guidance to a common man to equip his to get his grievances redressed without assistance of an advocate. Unfortunately ‘justice’ is fettered by the art of advocacy and menace of Court procedure and etiquettes. Common man can neither afford the cost of advocacy nor capable to meet the compleify of the court procedure and etiquettes. The piece of legislation is free from all these complicacies and this book will be reliable companion for those who intents to fight for consumer cause and his own rights.