Customer Care

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Customer Care will help you understand why caring for your customers is so important; how you can improve the service you offer and, ultimately, contribute to achieving organisational excellence. Clear, practical guidance is given on how to:

    _ Focus on your customers and the services you provide — both internal and external.
    _ Identify your real customer needs and how best to meet them.
    _ Find out what customers actually think of your service or product.
    _ Improve communication with your customers — face-to-face, on the telephone or in writing.
    _ Turn customer complaints into opportunities to impress.
    _ Monitor, evaluate and continuously improve your customer care.

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Bibliographic information

Title
Customer Care
Author
Edition
1st ed.
Publisher
ISBN
8173713156
Length
96p.,
Subjects