E-Banking in India: Challenges and Opportunities

Finland was the first country in the world to have taken a lead in E-banking. In India, it was ICICI Bank which initiated E-banking as early as 1997 under the brand name Infinity. Electronic banking (E-banking) is a genetic term encompassing Internet banking, telephone banking, mobile banking etc. In other words, it is a process of delivery of banking services and products through electronic channels such as telephone, internet, cell phone etc. The concept and scope of E-banking is till evolving. E-banking facilities an effective payment and accounting system thereby enhancing the speed of delivery of banking services considerably. While E-banking has improved efficiency and convenience, it has also posed several challenges to the regulators and supervisors. Several initiatives taken by the Government of India as well as the Reserve Bank of India (RBI) have facilitated the development of E-banking in India. The Government of India enacted the IT Act, 2000 with effect from October 17, 2000, which provides legal recognition to electronic transactions and other means of electronic commerce.   The RBI has been gearing up to upgrading itself as a regulator and supervisor of the technologically dominated financial system. It issued guidelines on risks and control in computer and telecommunication system in February 1998 to all the banks advising them to evaluate the risks inherent in the systems and put in place adequate control mechanisms to address these risks, which can be broadly put under three heads, viz. IT environment risks, IT operations risks and product risks. The existing regulatory framework over banks has also been extended to -banking. It covers various issues that fall within the framework of technology, security standards and legal and regulatory issues. This book contains 12 articles by scholars specializing in the areas of banking. It will be useful for all those who want to understand recent technological developments in Indian banking.