Encyclopaedia of Quality Management in Hospital and Health Care Administration (In 6 Volumes)

Encyclopaedia of Quality Management in Hospital & Health – Care Administration is a set of six books which will serve as an essential handbook for the design, development and implementation of new disease management and total health management systems. This Encyclopaedia will help you to enter healthcare management or undertake a new set of managerial responsibilities. This set will prove to be an essential tool in several ways: It will help you devise and implement a disease management system that will improve healthcare delivery and reduce losses; Predict and plan the kinds of healthcare experiences customers will find satisfying; Train, motivate, and inspire employees to provide outstanding service; Manage the inevitable wait times for healthcare service; Prevent service failures and problems; Develop action plans to implement customer service initiatives; Use information technology to add quality and value to the healthcare experience; Must for all the people related to healthcare facilities.