Facilitating Trade and Global Competitiveness: Express Delivery Services in India

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Globalization, technological development, and expansion of international trade have created demand for sophisticated logistics infrastructure. It is in this context that this book examines how express delivery services enhance the global competitiveness of Indian industry. Based on primary survey of express delivery companies, their clients, employees, government officials, and other stakeholders, it assesses the contribution of this sector to economy, trade, and employment. In addition, it highlights the growth potential of the express delivery services sector and the opportunities and constraints it faces, besides offering policy recommendations to improve productivity and efficiency of this sector and this services sector as a whole.

ABOUT THE AUTHOR Arpita Mukherjee

Dr. Arpita Mukherjee is a Senior Fellow at the Indian Council for Research on International Economic Relations. Her extensive research and contribution to trade in services, WTO, bilateral/regional agreements, labour mobility and labour market programmes has been widely acclaimed. Her research has been used to draw up India's requests and offers in the Doha Round of GATS (General Agreement on Trade in Services)negotiations. She has also contributed to various Joint Study Group reports such as Indo-Singapore Joint Study Group and Indo-China Joint Study Group.