Global Sourcebook on Hospitality Management

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Global Sourcebook on Hospitality Management is one of its kind among publications till date on this subject. This sourcebook will prove itself this subject. This sourcebook will prove itself as a multi-purpose book. The readers can use it as a reference book, a manual, a handbook, a guide, etc. It touches on almost every aspect of hospitality management, including hotel management and tourism management. All relevant areas and resources on hospitality service industry, including service quality, accounting, finance, verification products, organizations, associations, etc. are covered in detail. Similarly multiple sources of information and the actual information itself are provided herewith regarding hotel/motel/restaurant business, brand management, product management, marketing, enterprise management, etc. Related links on lodging and in management and other leisure business services are dealt in detail. Exhaustive information has been given on various educational programmes, courses, conferences, workshops, meetings and conventions. Other issues which have been addressed as far as inputs regarding sources of information are concerned include front office management, customer care and customer relation management, guest service, training, concerned companies and facilities, hospitality software, reservation, yield management, system applications, telemarketing and pricing in hospitality industry. This sourcebook also provides valuable information on event management, conference planning, meeting facilitation, convention management, association management, event production, planning and management, destination marketing and management, and related software and outsourcing issues, logistic solutions and performance management. Other areas, on which reference materials and links have been identified include hospitality law and ethics, standards, uniform Accounting and auditing systems, information system management, personnel leadership and human resource management, travel management, communication and advertising management, product design and planning strategies, and other hospitality business resources. Therefore, in total, this sourcebook will serve the purpose of an encyclopedic resource book on the subject of hospitality management. The work is divided into 16 chapters. Each chapter could be used as a set of reference points for various aspects of hospitality management. That is why, this sourcebook could be utilized by anyone and everyone related to the field of hospitality management, right to the field of hospitality management, right from students, teachers, researchers, practioners to business persons and related professionals.

ABOUT THE AUTHOR Mridula Mirajkar

Mridula Mirajkar is a professional dietician and food and nutrition consultant to state government programmes on community nutrition programmes. She has a doctorate in food technology and dietetics from the University of Mumbai and is on the advisory board of community an social nutrition projects in Karnataka, the Philippines, United Arab Emirates and Canada. She has published several articles and papers in national and international journals in food chemistry and technology. Her book entitled Food Science and Processing technology is also being published.

ABOUT THE AUTHOR Percy K Singh

Percy K. Singh (b. 1950) holds a honours degree in History from the university of Delhi. He has worked with Pan-Express, Quantas and delta and has been a member of several professionals travel trade associations, including Association of State Tourism Promotion Organisation, Pacific Air Travel Association, World Travel Club, and Asia Travellers International. Fifty years of Indian Tourism by him has already been published. He has written on tourism and travel-related subjects in leading journals and travel and tourism conventions and symposia. He was one of the prime motivators in the Asian and Pacific Travel and Tourism Congress, Kaula Lumpur, three all-India travel and Tourism associations.

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Bibliographic information

Title
Global Sourcebook on Hospitality Management
Author
Edition
1st ed.
Publisher
ISBN
8173918279
Length
xiv+348p., Tables; Figures; Index; 25cm.
Subjects