The second edition of Hotel Front Office is specifically tailored to meet the requirements of the students pursuing hotel management courses. The book aims to explore all the relevant aspects and issues related to front office operations and management with the help of numerous industry-related examples, cases and project assignments.
Contents: Part I: Hospitality Industry. 1. Introduction to the hospitality industry. 2. Classification of hotels. 3. Hotel organization. Part II: Front Office Operations. 4. Front office organization. 5. Front office communication. 6. Room tariff. 7. Guest cycle and room reservations. 8. Registration. 9. Guest services. 10. Check-out and settlement. 11. Front office accounting. 12. Night auditing. 13. Safety and security. Part III: Front Office Management. 14. Computer applications in front office. 15. Evaluating hotel performance. 16. Yield management and forecasting. 17. Hospitality marketing. 18. Human resource management. 19. Environmental management. 20. Total quality management.
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