Hotel Organisation and The Front Office Management

Everything the guest sees, feels, hears and experiences happens in the front line service areas. So the management of front office operations in hotels, motels and other lodging facilities present particular challenges to managers. A front office manager has to perform various herculious functions including reservations, guest check in, front desk, guest check out, night audit, housekeeping, property maintenance, general manager, and back office interface. The present book uses a human resources approach to cover the unique management and operational challenges in the front offices of today’s hotels and lodging facilities. It emphasizes on applying theory and management strategies, as well as providing new materials on technology’s role in the modernized from office. Important aspects such as lodging operations, front office management, guest services etc., are described in detail. The work will be an invaluable reference book for those interested in learning more about the hotel’s front office.