The service industry has been dominating the world economy since the mid-90s. Globalization has led to the introduction of new concepts in Human Resource (HR) which focus particularly on the role of HR in service sector. This has changed the HR market significantly. It is clear that HR people are going to play a very important role in organizations particularly in the service industry.
ABOUT THE AUTHOR Keka Lahiri
Keka Lahiri is an MBA from Calcutta University with specialization in Marketing. She has around ten years of experience in industry as well as academics. At present, she is working as a Consulting Editor Icfai Business School Research Centre, Kolkata. She has exposure in various areas like Sales and Marketing and Customer Service, especially in the area of Services Marketing. Her research interest lies in various issues of services marketing and HR policies and practices in the service industry as a whole.
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