‘Lean’ is a management term that is used to remove waste and improve the workflow in the organizations thereby, increasing their productivity and profitability. It also reduces the cost and time involved. It is not used just, as a tool to improve the operations in the organization; rather, it is a holistic enterprise-wide approach. It is more than just cost cutting. It was first implemented in Toyota on the concepts pioneered by Ford. Boeing, Maruti, Hero Honda are some of the innovative companies that have implemented this concept of ‘lean’ and achieved tremendous results in their operations. Kaizen, JIT, Six Sigma and TRIZ are some of the tools that have emerged with the same principle of eliminating waste. Apart from applying it in core manufacturing firms, the concept of lean is applied in various other non-manufacturing firms. It is used in improving the patient’s care and reducing the medical errors, in successful software development. This book on “Lean Management†is divided into two sections. The first section is titled “Introduction†and discusses the concept of lean thinking. It discusses how lean can be used in critical situations. It also examines the similarities and differences between six sigma and lean. It further analyses how lean is used in different departments (HR, Marketing, Accounting, Service) of an organization. The second section titled “Experiences†examines how lean, as an enterprise-wide concept, is used in different industries like education and healthcare and companies like Toyota, Boeing and Goodrich Corporation, Education, Healthcare.
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