Listening Skills describes techniques and activities to improve your ability and makes clear why effective listening is such a crucial management skill — and yet so often overlooked or neglected. Clear explanations will help you:
_ Recognize the inhibitors to listening.
_ Improve your physical attention so you are seen to be listening.
_ Listen to what is really being said by analyzing and evaluating the message.
_ Ask the right questions so you understand what is not being said.
_ Interpret tone of voice and non-verbal signals.
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