Management by Listening

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This book discusses the hitherto sidelined but key aspect of Management — Listening to one\’s customers. It highlights this quality as an asset and tries to establish its importance as a wonderful Management resource. Based on real-life management experiences, it particularly enlists numerous advantages of how Listening can enhance the output, customer satisfaction and the performance of an organisation. The book also envelops an enriching inventory of unique and innovative solutions apart from various experiences acquired in the public sector. Numerous aspects of management and administration have also been incorporated herein. It is a treasure of management principles and practices and a wonderful inspiration to all managers, both budding and seasoned. A vivid description of actual anecdotes and examples from public and private sector enhances its overall utility and applicability. Written in a simple conversational style, the book is easy to read, leaving a clear and distinctive impression on the reader.

ABOUT THE AUTHOR R. Poornalingam

Mr. Poornalingam retired as an officer of the Indian Administrative Service. He has left his distinctive mark in a variety of challenging assignments. His contribution to the field of public administration encompasses the state of Tamil Nadu as well as the Central Government. As head of government departments and public sector undertakings, Mr. Poornalingam was able to bring in fresh ideas into their management. He was able to increase efficiency and enhance the quality service by adopting modern management techniques.

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Bibliographic information

Title
Management by Listening
Author
Edition
1st ed.
Publisher
ISBN
9788178061504
Length
183p.
Subjects