Economies in the globe are experiencing dramatic changes in banks and banking operations. Indian banks are facing a very big challenge brought by global financial integration. Indian banks are racing ahead to meet the standards set by Bank for International Settlement (BIS). Especially in a democratic setup like India, Public Sector Banks (PSBs) has a major role to play. PSBs in India transformed them selves to a great extent so as to fit to the requirements. The period first generation reforms brought fundamental and structural changes in the financial system leading to second generation reforms which lead to expansion of operations with the usage of latest technology. Its almost one and half decade that the reform process was initiated in India. We feel it would be evident to analyse the ‘performance of PSBs after reforms’. With the growing ‘Consumerism’ in business, we have included ‘Quality of Customer Service’ in this book. The book has been organized into six chapters for the comfort of the readers. The book covers origin, evolution, growth, nationalization, reforms and developments in the banking sector, methodology of the work undertaken, analysis of deposits, assets, operating expenditure, profits, branch expansion, and staffing pattern of Public Sector Banks, non performing assets management, quality of customer service in PSBs and conclusions and suggestions. The information presented in this book is useful to the bankers policy makers, administrators, practitioners, academicians, researchers, students and society at large.
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