Effective oral communication is essential for success in the modern business arena. An organization has a better chance of succeeding if there is good communication among its employees at both personal and professional levels; between its managers and their subordinates; and between the organization and every entity it comes into contact with in the course of its business. Whether you are a student, teacher or a manager, you need to have good communication skills to communicate at personal and professional levels with your subordinates; and between organizations as a whole. This book offers guides to listening, effective use of non-verbal communication techniques, interpersonal communication, speeches and presentations.
ABOUT THE AUTHOR Pallavi Pandit Laisram
Dr. Pallavi Pandit Laisram received her Ph.D. in English from the Pennsylvania State University, USA. She taught Rhetoric and Composition and Business Communication at Penn State between 1984 and 1990. In addition, she helped bring out Penn Statements, a magazine of student writing, and evaluated papers as one of the judges for Pennsylvania's statewide high school essay competition. Later she taught spoken and written English to native and non-native speakers at Montgomery College, Maryland, USA. While at the ICFAI Center for Management Research (ICMR), the research wing of the ICFAI University, Dr. Laisram reviewed case studies and textbooks developed for national and international audiences. She edited an anthology, Business Writing, which was published by the ICFAI University Press. Dr. Laisram's main areas of interest are teaching, communication, and literature. She is particularly keen on exploring the use of rhetorical devices in literature and using literature to teach communication. Her critical studies of western images and constructs of the Orient have been published in India and abroad. She has now turned her attention to Indian women's images of the west in the late nineteenth and early twentieth centuries.
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