Total Quality Management

This book is the result of the deliberations of the ICSSR sponsored national seminar on Total Quality Management: Major Areas of Concern. Many academicians and researchers have contributed on various areas of concern like role of management, leadership, quality policy, quality department, quality data and reporting. Also this book has brought out various applications of TQM in training, process management, employer relations, product/service design and supply quality management. This book is designed to bring today’s managers and academicians the information on Total Quality Management which every organization needs to be competitive.