Total Quality Management: A System to Implement

Total Quality Management- A System to Implement is a valuable guide for people who like to learn this subject for the first time. Students, supervisors and technicians working in production and service sector and professional from non-management disciplines will make the best use of this book. Starting from the history of total quality management, it explains all the important TQM concepts in simple words. Total quality management means establishing measurable properties or list of conformance for resources of production, products and services, measuring, recording and analyzing the information and finally utilizing it to improve the production process. Unlike other Total Quality Management books which are statistical methods to explain this complicated process of collecting and analyzing information, this book utilize computer and relational about total quality management concepts, this book also comes with additional subjects about scientific methods, statistics and computers. As father of ‘Zero Defect’ philosophy, Philip B. Crosby explained in the foreword, this book will be a big step in bringing quality revolution in industry.