Winning Strategies: Serving with a Smile

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We did a scanning of catalogues of all publishing houses, libraries and book stores and discovered that there is NOT a single, soft-skill training book catering specifically to the needs of students aspiring to get into the aviation and hospitality industries. This book fills that vital gap. When Air Hostess Academy (AHA) launched its first training institute at Delhi's Amar Colony, there was not a single institute of its kind offering customized training for the aviation and hospitality sectors. The programme became popular since there was a great demand for it because of its usefulness in the industry. This book puts into words all that the Author has experienced, gained and learnt from this industry, her students, the recruiters and her own faculty during her decade-old association with it. Some important experiences of trainers and students have also been included. A set of Frequently Asked Questions (FAQ) is also being given with their answers -all these for the benefit of the aspirants, tour operators, airline companies, hoteliers and the like.

ABOUT THE AUTHOR Sapna Gupta

Sapna Gupta is the 35 â€“year-old founder and director of Air Hostess Academy Pvt. Ltd. (AHA) Although AHA started as a bootstrap operation in 1997, because of Sapnaâ€™s relentless pursuit of her dream, boundless energy and keen entrepreneurial spirit, not to forget, her husband, Akash Guptaâ€™s strong backing and support. She strongly feels that without his support and guidance writing this book would not be possible. AHA is today recognized as No. 1 training institute in India for the aviation and hospitality industry. AHA has been awarded ISO 9001: 2000 certification and the â€˜Golden Peacock Awardâ€™ for innovative training; while Sapnaâ€™s personal contribution to the growth of this sector has been acknowledged with the Education and Training Ratna award, conferred on her by the Governor of Maharashtra on 8th march 2005 on the occasion of International Womenâ€™s day. There is practically no airline, hotel in India where AHA has not placed its students. This book is co-authored by her husband Akash Gupta and is lovingly dedicated to all her students.