Working Anger : Preventing and Resolving Conflict on the Job

Some conflict is normal and inevitable within any organization. But too much anger and too may disagreements can’t help but harm productivity and lower morale. Working Anger provides guidelines for handling conflict in ways that actually improve performance and help build positive attitudes. It offers a practical, step-by-step program designed to help prevent unnecessary conflicts and successfully resolve disagreements whenever they do arise. The goal of this book is to help readers understand how to manage their anger and conflict at work. The subject is presented both from a technical perspective – “how to” methods – and from a broader philosophical perspective, which means that each worker must look into their heart and mind to take responsibility for every one of their words and actions. This book is for anyone who has had trouble dealing with his own frustration or who has become the target of someone else’s anger at work. It is also for supervisors or managers who are interested in helping their staff get along more effectively. In a rapidly changing business climate a new emphasis on team building has intensified the interdependency among employees. Working Anger is a key resource for healthy organizations and their employees. Ronald J. Potter-Efron is Director of the Anger Management Center of First Things First Counseling and Consulting Center in Eau Claire.