Here is everything you will ever need to know about turning the telephone into a truly effective business ally. A goldmine of information, tips and techniques, Concise Telephone Tactics is packed with examples, action-points, checklists, self-assessments and summaries.
ABOUT THE AUTHOR Graham Roberts-Phelps
Graham Roberts-Phelps is a highly experienced trainer and consultant, with clients in many parts of the world. He is the author of many best-selling books including Customer relationship management, companies don’t success – people do! and Working smarter, all published by Thorogood.
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