Negotiating, Persuading and Influencing will help you develop the critical skills you need to manage your staff effectively, bargain successfully with colleagues or deal tactfully with superiors – thus ensuring that a constructive negotiation process leads to a favourable outcome. Sound advice and practical guidance is given on:
_ Recognising and using sources of influence
_ Probing and questioning techniques to discover the other person’s viewpoint
_ Adopting collaborative or problem-solving approaches
_ Conceding and compromising to find common ground
_ Resisting manipulative ploys
_ Securing and implementing agreement.
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