Training is a process of learning a sequence of programmed behavior. Development is a related process. It covers not only those activities which improve job performance but also those which bring about the development of the personality, help individuals progress towards maturity and actualization of their potential capacities. Besides knowledge, a manager requires a range of skills to effectively manage his work and achieve the desired goals. Academic and business circles have now identified the need for appropriate management education that imparts the requisite skills to job aspirants. Apart from the quantitative (technical) skills, most other qualitative (managerial) skills are essentially "soft-skills". When technical competence is not balanced with soft skills, communication often breaks down, negotiations are poor and project deadlines are missed and great ideas and talent wither away and get lost. Thus, developing these competencies by using the relevant soft skills training methods is the need of the hour. The book attempts to present the concept, importance and future outlook of soft skill and its training in organizations to the reader. It talks about self-awareness, empathy, social etiquettes, communication, creativity, leadership, negotiation skills and presentation skills. It covers various on-the-job training and off-the-job training methods implemented for soft skills training like simulation training, outbound training, brainstorming and assertiveness and confidence training. The book also discusses methods for measuring the returns of soft skills training using techniques like 360-degree feedback, behavioral objectives or assessment centers.
ABOUT THE AUTHOR G. Jegadeesan
G Jegadeesan holds a Ph.D. in Labour Studies from Madurai Kamaraj University, master's degrees both in Labour Studies and Political Science from Madurai Kamaraj University and a bachelor's degree in Law from Madurai Law College, Madurai Kamaraj University. He also holds a Postgraduate Diploma in Personnel Management and Industrial Relations from Institute of Social Work, Madurai and a Diploma in Labour Laws and Administrative Law from Annamalai University. He has 22 years of administrative experience in Madurai Kamaraj University and 17 years of teaching experience in Directorate of Distance Education, Madurai Kamaraj University. He is presently working as Faculty Member at Icfai Business School Research Centre, Chennai. Prior to joining Icfai, he was Faculty Member in the Department of Labour Studies, Madurai Kamaraj University for 10 years. He has presented many research papers in various national and international conferences. His articles have been published in journals like The Indian Journal of Labour Economics and Journal of Employment Law and Korean Journal of Industrial Relations. He has earlier authored two books, titled "Human Rights, Group Rights and the UN" and "Human Rights and the New World Order", both published by the University of Madras and were prescribed as study material for M.A. Human Rights course in the University. He is passionate about teaching, guiding research, consultancy and conducting management development programs. His areas of interest include human resource management, industrial relations, organizational behavior, training and development, wage and employment administration and research methodology.
ABOUT THE AUTHOR R. Santana Krishnan
R Santana Krishnan holds postgraduate degrees in Economics and Business Management, both from Madras University. He also holds a postgraduate diploma in Market Research and has cleared the Intermediate Exams of the Cost and Works Accountants of India. He is currently working as a Consulting Editor at the Icfai Business School Research Centre, Chennai. Prior to joining Icfai, he worked for Atlantic Blue Consultancies and Services Ltd., for over two decades in various levels including Managing Director and worked for Lanson Motors Toyota Pvt. Ltd. for a brief period. He also regularly contributes articles to Icfai publications. His experience lies in the fields of management consultancy, market research and entrepreneurship and his areas of interest include consumer buying behavior and human behavior.
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