The book has been written with a view to raise awareness level of library and information professionals about the wonderful body of knowledge and opportunities and challenges posed by information technology and build confidence among them to play a proactive role in the end-users in this insecure and unstable era. This book discusses in detail, many new and relevant issues being faced by the librarians and information scientists today, such as: ...
This book is presented in four parts. The first part deals with the contents and elements of TQM for libraries. The second part of the book covers quality audit and quality oriented strategies for implementation. The third part of the book deals with marketing and other strategies to survive in the new information environment. The fourth part of the book covers Human Resources and their management for qualitative services. Each part has two to six chapters in it, ...