This book is presented in four parts. The first part deals with the contents and elements of TQM for libraries. The second part of the book covers quality audit and quality oriented strategies for implementation. The third part of the book deals with marketing and other strategies to survive in the new information environment. The fourth part of the book covers Human Resources and their management for qualitative services. Each part has two to six chapters in it, outlining in detail and leaving no stone unturned in regards to the topic being talked about. Author hopes that this book shall provide the reader all there is to know about quality management in libraries and shall prove to be a worthy addition to any librarian’s bookshelf. Students of library and information science would also find this book a concise and precise reference tool.
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