ISO 9001 : 2000 is a quality management system applicable to all types of organizations world over. The standard (ISO 9001 : 2000) and the system (QMS) focus on quality assurance and customer satisfaction and exceeding customer expectations. Comprehensive and reader-friendly, this book lucidly presents the fundamentals of the standard. It explains clause by clause, and analysis of the standard along with the model manual and procedures that would act as a ...
