Implementing ISO 9001 : 2000

ISO 9001 : 2000 is a quality management system applicable to all types of organizations world over. The standard (ISO 9001 : 2000) and the system (QMS) focus on quality assurance and customer satisfaction and exceeding customer expectations. Comprehensive and reader-friendly, this book lucidly presents the fundamentals of the standard. It explains clause by clause, and analysis of the standard along with the model manual and procedures that would act as a suitable guide for any organization. Salient Features: Covers the ‘8’ quality management principles that form the fundamentals of the standard. Explains the standard clause by clause with regard to requirements. Presents method of preparing ISO documents and verifying suitability. Elucidates list of procedures required. Provides sample QMS model, adequate to pass any audit. Sets out the process approach – the basis of the standard with suitable charts