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To be an effective leader or manager, there are managerial skills that one must posses or develop. These are skills on planning, organizing, directing and controlling. These are all necessary to achieve goals and objectives that your company has laid out for you. They are essential for the growth not just of the organization but also of the people you manage or lead.
Managerial skills include knowing how to manage people and constrained resources successfully in ...
Behavioural skill development includes training to develop certain behavioural skills in people, such as how to attend to calls or complaints at front office etc. the process is mechanical and is not designed to influence profound changes in people. It is delivered through demonstration, modelling, instructions, role-play, rehearsal and feedback. None of us are born with Behavioural skills. From our earliest days we begin the process of learning and mastering ...
Communication skill is the set of skills that enables a person to convey information so that it is received and understood. Communication skills refer to the repertoire of behaviours that serve to convey information for the individual. Communication skills is generally understood to be the art or technique of persuasion through the use of oral language and written language. To understand the basic of communication skills, one needs to understand that ...