S. Jaya Krishna
33 books
The move towards integrated or connected business environment significantly increases the risk of failures breaking business commitments. Further, it makes the performance of the entire value-chain critical to ensure that service delivery fulfills business commitments and enables instant business decisions. Therefore, to make themselves ready, the businesses operating in connected environments should transform themselves to an event-managed real-time enterprise. ...
To create an exceptional service experience and an efficient service management supply chain, today firms have developed expertise in different areas viz., anticipating customer service requirements, designing and building products for serviceability, leveraging new technologies for service management and delivering and integrating partners seamlessly into the service-to-profit supply chain. Service Lifecycle Management (SLM) is a business practice based on ...
Enterprise Information Integration (EII) is an emerging technology solution that offers organizations seamless integration of diverse data sources that cut across enterprises in real time and ensures strategic advantage. It shows the way for effectively deploying the converging information asset optimization technology that makes enterprises adaptive.
Multi-sourcing is the management and assignment of different business processes or functions among multiple outsourcing vendors. With multi-sourcing approach, multiple suppliers are leveraged to do away with ‘lock-in’ and get the so-called best-of-breed advantages. The need for an alternate, reliable and promising strategy to optimize cost, value and service is strengthening the significance of multi-sourcing. This book throws light on the shift in ...
This book defines the scope of Virtual Enterprise in the context of today's environments, while also exploring the international trends that power today's business environment. It incorporates the culture and infrastructure required to make a 'virtual transformation' so that 'seamless connectivity' in any part of the country could be made possible.
In response to the need for rapid growth of businesses in today’s changing economy, a new strategy model that focuses on transforming the key business processes through collaborative strategic outsourcing has emerged. Such modern high-level outsourcing practice is known as ‘Business Process Transformation (BPT)’. However, when such strategic initiative is focused on achieving enterprise-level impact, it is referred to as ‘Business Transformation ...
This book introduces the emerging IT landscape and breakthroughs in it for the business world. It also introduces optimization and collaborative technologies for the NextGen digitization capacity that make businesses robust and agile. This book is for CIOs, IT professionals and executives who can realize the opportunities offered by next generation enterprise IT.
With the immense success of business process outsourcing (BPO), firms are increasingly tending to outsource more and more of their functions. At present, outsourcing is predominantly extended to various functional areas such as research & development, human resources management (HRM), finance, accounting, supply chain management (SCM), etc. Besides, the significance of ‘outsourcing’ is also increasingly realized and adopted in certain sectors like ...
IT-enabled enterprises are set to be the organizations of the future. This book informs you about Enterprise Application Integration (EAI) and the dynamics of B2B Integration (B2Bi). Learn about web mining, data warehousing and enterprise content management. Also included are cases on the BI Initiative at HDFC Bank, SCM in Dell Inc. and Flextronics.
The dictum Knowledge is Power is being increasingly felt in a knowledge-based society. Therefore, the study of Knowledge Management (KM) is fast emerging as a vital strategy that firms worldwide are embarking on to manage and leverage on organizational knowledge for sustainable business advantage. Associated issues and challenges of KM such as harnessing tacit knowledge, promoting knowledge sharing culture (KSC), safeguarding e-knowledge base, designing KM, etc. ...
IT-enabled asset management enables an enterprise to take control of its assets throughout the lifecycle. It allows integration of asset management system with the other relevant systems, such as work management, geographic information system (GIS) etc. This book introduces the concepts of IT-enabled asset management, the trends as well as cases including asset management in Ogilvy & Mather, Solutia Inc. and more.
The theme of this book is Enterprise Performance Management—a concept that aligns business strategy with present-day technology and power metrics to monitor and manage companies from the executive level downwards. Now, organizations can integrate all necessary technology with new or existing lines of business processes, and solve major business challenges.
This book takes a look at wireless communications. Readers will get details on emerging wireless solutions such as GSM, GPRS, Blue Tooth, Wireless LAN, WAP Phones and RFID, used in Supply Chain Management and Enterprise Resource Planning environments. It also discusses the potential of mobile technologies and RFID to help businesses improve customer interactions.
With intensified competition, more stringent regulations and evolving demand chain relationships, the pharma industry has entered a challenging time. This mounting pressure on pharma marketers to maximize their efforts calls for transforming pharma marketing into a critical engine of innovation. This book presents contemporary insights that include: emerging landscape, major breakthroughs and e-trends in pharma marketing.
Social, economic, health and environmental impacts within a society are seamlessly associated with the attitude, behavior and culture of that community. Trends like global warming, HIV/AIDS and other health disorders, air and water pollution, social crime and terrorism, marginalization etc. are mostly due to the behavior and misbehavior exhibited by some social groups/individuals. Customary practices to sell pro-social behaviors have not been considerably ...
Today, corporate 'e-mails' are considered to be a source of knowledge or information and the essentials for addressing compliance and legal disclosure. Management of e-mails has, therefore, assumed greater importance across the corporate world, at present. The importance of managing huge and ever-growing e-mail content within organizations has been extensively realized, in order to ensure compliance with regulations such as Sarbanes-Oxley, Health Insurance ...
Retaining customers, particularly the profitable customers paves the way for repetitive purchase, resulting in staying ahead with sustained profitability even in a competitive situation. This requires putting their best practices and efforts forward, which would delight and build loyalty of their customers ultimately leading to customer retention. This book is an attempt to help marketers and associated practioners to better understand contemporary concepts, ...
This book presents the drivers and challenges that serve to transform enterprises to become mobile and demonstrates ways of accomplishing it. It explores the challenges, states and strategies of enterprise or workforce mobility and shows how it can be achieved. It also examines a range of wireless technologies and standards evolved, while presenting an overview of mobile gadgets and explores its many applications across industries. This book is aimed to help ...
Partner Relationship Management (PRM) is a business strategy to develop and improve relations between businesses and their channel partners. It can also be seen as an extension of Customer Relationship Management (CRM) that helps manage relationships with channel partners. This book introduces and presents this emerging channel management and e-business strategy to the evolving channel-centric enterprise world. PRM is imperative for those companies to whom ...
Effective management of HR functions is increasingly becoming a strategic imperative and a source of competitive advantage for organizations. Human Resource Management System (HRMS), which is aimed at automation of HR operations/functions through an integrated approach, is helping HR professionals across the business worlds to keep track of all types of information relating to their firm and workforce. Such IT intervention in HR departments not only impacts the ...
As suppliers are strong links in the chain, there is a need for supplier relationship management. The book explores SRM in the context of the demanding market, maximizing value delivery, global outsourcing, vendor managed inventory (VMI), etc. and SRM solutions. Included are cases on Xerox Europe, HBOS, Landscape Structures Inc. and Nissan Motors.
Sales Force Automation (SFA) empowers a sales force with a wide range of tools for managing leads, contacts, opportunities, orders, accounts, etc., while offering productivity improvement, reporting and support capabilities anywhere and at anytime. Besides, advanced SFA capabilities can help in achieve higher sales performance by offering real-time visibility into the sales processes. With improved visibility, sales managers can better manage the sales pipelines, ...
'Logistics' form the core of supply chain management. Effective logistics, therefore, play a significant role in managing the efficiency and responsiveness of a supply chain. However, an integrated approach to logistics management optimizes supply chain excellence. On the other hand, the success of any business depends not only on improving the efficiency of its internal operations, but also on the effective relationships with its supply chain partners. Effective ...
Present-day supply chain practices, coupled with e-business and an ever-increasing pressure to improve supply chain efficiency, have brought about the need for warehouse management practices. This book introduces the concept of Warehouse Management System (WMS) and outlines its strategic need and benefits. It also shows how warehouses can be transformed into sophisticated, modern distribution centers.