S. Jaya Krishna
33 books
To create an exceptional service experience and an efficient service management supply chain, today firms have developed expertise in different areas viz., anticipating customer service requirements, designing and building products for serviceability, leveraging new technologies for service management and delivering and integrating partners seamlessly into the service-to-profit supply chain. Service Lifecycle Management (SLM) is a business practice based on ...
The move towards integrated or connected business environment significantly increases the risk of failures breaking business commitments. Further, it makes the performance of the entire value-chain critical to ensure that service delivery fulfills business commitments and enables instant business decisions. Therefore, to make themselves ready, the businesses operating in connected environments should transform themselves to an event-managed real-time enterprise. ...
The theme of this book is Enterprise Performance Management—a concept that aligns business strategy with present-day technology and power metrics to monitor and manage companies from the executive level downwards. Now, organizations can integrate all necessary technology with new or existing lines of business processes, and solve major business challenges.
This book takes a look at wireless communications. Readers will get details on emerging wireless solutions such as GSM, GPRS, Blue Tooth, Wireless LAN, WAP Phones and RFID, used in Supply Chain Management and Enterprise Resource Planning environments. It also discusses the potential of mobile technologies and RFID to help businesses improve customer interactions.
With intensified competition, more stringent regulations and evolving demand chain relationships, the pharma industry has entered a challenging time. This mounting pressure on pharma marketers to maximize their efforts calls for transforming pharma marketing into a critical engine of innovation. This book presents contemporary insights that include: emerging landscape, major breakthroughs and e-trends in pharma marketing.
Social, economic, health and environmental impacts within a society are seamlessly associated with the attitude, behavior and culture of that community. Trends like global warming, HIV/AIDS and other health disorders, air and water pollution, social crime and terrorism, marginalization etc. are mostly due to the behavior and misbehavior exhibited by some social groups/individuals. Customary practices to sell pro-social behaviors have not been considerably ...
Today, corporate 'e-mails' are considered to be a source of knowledge or information and the essentials for addressing compliance and legal disclosure. Management of e-mails has, therefore, assumed greater importance across the corporate world, at present. The importance of managing huge and ever-growing e-mail content within organizations has been extensively realized, in order to ensure compliance with regulations such as Sarbanes-Oxley, Health Insurance ...
Retaining customers, particularly the profitable customers paves the way for repetitive purchase, resulting in staying ahead with sustained profitability even in a competitive situation. This requires putting their best practices and efforts forward, which would delight and build loyalty of their customers ultimately leading to customer retention. This book is an attempt to help marketers and associated practioners to better understand contemporary concepts, ...
This book presents the drivers and challenges that serve to transform enterprises to become mobile and demonstrates ways of accomplishing it. It explores the challenges, states and strategies of enterprise or workforce mobility and shows how it can be achieved. It also examines a range of wireless technologies and standards evolved, while presenting an overview of mobile gadgets and explores its many applications across industries. This book is aimed to help ...
Partner Relationship Management (PRM) is a business strategy to develop and improve relations between businesses and their channel partners. It can also be seen as an extension of Customer Relationship Management (CRM) that helps manage relationships with channel partners. This book introduces and presents this emerging channel management and e-business strategy to the evolving channel-centric enterprise world. PRM is imperative for those companies to whom ...
Effective management of HR functions is increasingly becoming a strategic imperative and a source of competitive advantage for organizations. Human Resource Management System (HRMS), which is aimed at automation of HR operations/functions through an integrated approach, is helping HR professionals across the business worlds to keep track of all types of information relating to their firm and workforce. Such IT intervention in HR departments not only impacts the ...
As suppliers are strong links in the chain, there is a need for supplier relationship management. The book explores SRM in the context of the demanding market, maximizing value delivery, global outsourcing, vendor managed inventory (VMI), etc. and SRM solutions. Included are cases on Xerox Europe, HBOS, Landscape Structures Inc. and Nissan Motors.
Sales Force Automation (SFA) empowers a sales force with a wide range of tools for managing leads, contacts, opportunities, orders, accounts, etc., while offering productivity improvement, reporting and support capabilities anywhere and at anytime. Besides, advanced SFA capabilities can help in achieve higher sales performance by offering real-time visibility into the sales processes. With improved visibility, sales managers can better manage the sales pipelines, ...
'Logistics' form the core of supply chain management. Effective logistics, therefore, play a significant role in managing the efficiency and responsiveness of a supply chain. However, an integrated approach to logistics management optimizes supply chain excellence. On the other hand, the success of any business depends not only on improving the efficiency of its internal operations, but also on the effective relationships with its supply chain partners. Effective ...
Present-day supply chain practices, coupled with e-business and an ever-increasing pressure to improve supply chain efficiency, have brought about the need for warehouse management practices. This book introduces the concept of Warehouse Management System (WMS) and outlines its strategic need and benefits. It also shows how warehouses can be transformed into sophisticated, modern distribution centers.
IT-enabled supply chain management (SCM) solutions improve efficiency, responsiveness and flexibility of data exchange for achieving effective SCM by enabling greater data sharing and visibility among supply chain partners. The latest developments in the IT and web-based solutions along with other emerging technologies have completely changed the way supply chains are managed and controlled, thus contributing to the realization of supply chain excellence. This ...
This book is about realizing true enterprise transformation—re-inventing business by driving unprecedented levels of efficiency in today s web-speed economy. In recent years, the sphere of e-business solutions has widened its vistas and is continuing to evolve further to tune to the changing business dynamics and to cater to the ever-growing demands of global business environment, through capability augmentation and adoption of new technologies. Appreciation ...
E-justice is use of Information and Communication Technologies (ICT) in the judicial system. Use of ICT in justice system primarily helps increase administrative efficiency and access. Integration and automation of court procedures create accountability and transparency in the judicial processes. Besides immensely improving the timeliness, the Internet offers potential opportunities to deliver information - advisory, legal and financial services online and ...
Radio Frequency Identification (RFID) is the hottest auto identification technology to emerge as the preferred solution for keeping a tab on people, products, objects and vehicles. This will transform the way organizations manage their inventory, manufacturing, logistics, asset tracking, supply chain and retail environments. It also throws light on the extensive applications of RFID, while bringing out a few cases highlighting its initiatives across various ...
'Microfranchising' is relatively a new term, currently used to describe income-generating opportunities for the poor through franchising that can be easily replicated. This practice takes the existing products and services and bundles them as stand-alone microfranchises that serve as easily managed business opportunities for citizens of poverty-stricken countries. It involves the principles and practices of traditional business franchising model (where there is a ...
To secure long-term profitability for companies, E-CRM is the best solution. It is now crucial due to changing relationships, ongoing advances, emerging issues, upcoming trends, and the need to optimize business benefits. This book gives valuable insights into E-CRM, current and future challenges and emerging practices. It also throws light on the key factors determining the E-CRM success, suggests strategies, offers recommendations and gives precautionary advice ...
Project managers of the 21st century should be highly competent to take up any challenge. Highly volatile, complex and uncertain projects pose several challenges to them. Project managers should, therefore, need to be smart and knowledgeable enough to effectively lead such challenging projects towards success. Similarly, they must be masters in handling troubled projects. Managing multiple projects simultaneously is altogether a different challenge by itself. ...
Today, for many large-scale enterprises whose service demands or production requirements keep changing, the workforce planning and scheduling has become a complex and a costly nightmare. Without an accurate workforce management system, the managers may find it hard to address these challenges. Hence, automating the workforce planning and scheduling process emerges as a critical need for the organizations. While the current age web-enabled workforce management ...
Today, 'lean' is an enterprise-wide concept although it has originated and evolved in the manufacturing plants and factory floors. It has become pervasive throughout the organization and an overriding principle that guides every activity in the organization. On the other hand, it has evolved as a vital tool to become competitive. Broad insights into success factors, nitty-gritty's, prerequisites and capabilities for transforming an organization or function into ...