Business Activity Monitoring: An Introduction

The move towards integrated or connected business environment significantly increases the risk of failures breaking business commitments. Further, it makes the performance of the entire value-chain critical to ensure that service delivery fulfills business commitments and enables instant business decisions. Therefore, to make themselves ready, the businesses operating in connected environments should transform themselves to an event-managed real-time enterprise. Business activity Monitoring offers significant value to process-centric organizations with complex business environments to ensure ‘business-on-demand’ without affecting their service levels. BAM refers to the collection, analysis and provision of relevant and timely information about business activities inside the organization, involving customers and partners. It exposes an apparent picture with regard to the status and the results of various processes and transactions of the business in real-time. This book is an attempt to present the emerging breakthrough business process management technology solution Business Activity Monitoring (BAM). The collection of articles in this book introduces the concept of BAM and associated technology to manage real-time process performance along with the evolution and future direction of BAM solution. It also highlights the cost and efficiency-related benefits along with the business and technical drivers for implementation, while offering useful managerial insights to consider deployment of BAM. Appreciating the potential of BAM and embracing it proactively happen to be the mantra of the day for companies to become event-managed proactive enterprises. This book is designed to help professionals, executives and students of management and information technology (IT) to better comprehend and make use of the potential knowledge and insights it offers. It is hoped that those for whom this is meant will reap full advantage.