The Appraisal Discussion shows you how to make appraisal a productive and motivating experience for all levels of performer -- and help your own credibility in the process! Practical advice is given on: _ Assessing performance fairly and accurately. _ Using feedback, including constructive criticism and targeted praise, to improve performance. _ Handling ‘difficult’ ...
Assertiveness will help you feel naturally confident, enjoy the respect of others and easily establish productive working relationships, even with ‘awkward’ people. It covers: * Understanding why you behave as you do and, when that behaviour is counter-productive, knowing what to do about it * Understanding other people better * Keeping your emotions under control * Preventing ...