Assertiveness will help you feel naturally confident, enjoy the respect of others and easily establish productive working relationships, even with ‘awkward’ people.
It covers:
* Understanding why you behave as you do and, when that behaviour is counter-productive, knowing what to do about it
* Understanding other people better
* Keeping your emotions under control
* Preventing others bullying, flattering or manipulating you against your will
* Acquiring easy-to-learn techniques that you can use immediately
* Developing your personal assertiveness strategy.
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