Readings in Services Management
Price: $27.00 $60.00
Author
Edition
1st ed.
Publisher
ISBN
8190238116
Length
x+470p., Figures; Tables; References; Index; 25cm.
Subjects
Services industry continues to play a dominant role in most economies. Globalization, the WTO, incursion of information technology and intensified competition are some of the factors which have a lasting impact on the services sector. The services industry needs to build models of excellence. Excellence is not a factor of couple of aspects but excellence across various dimensions and management areas. It is essential to look at the critical factors for success in ...
