Showing all 2 books
Services industry continues to play a dominant role in most economies. Globalization, the WTO, incursion of information technology and intensified competition are some of the factors which have a lasting impact on the services sector. The services industry needs to build models of excellence. Excellence is not a factor of couple of aspects but excellence across various dimensions and management areas. It is essential to look at the critical factors for success in ...
The hospitality industry is one of the fastest growing industries today with more and more people traveling for business as well as for pleasure. India today offers hotel facilities at par with the world standards and has the capacity to cater to ever growing investment demand in infrastructural development. It is also one of the largest employers in the country with a potential to provide jobs to the ever increasing population of the country. Lately the demand ...