This manual is intended, first of all, for those without interlibrary loan experience how seek advice on how to proceed. It is a place to start. It can be used to teach oneself or to train new staff. It is also designed to refresh the memory of those who do not spend all their time doing interlibrary loan or who have been away from it for a time. It can be referred to for procedures infrequently used. The chapters on special areas can be consulted when necessary. ...
