This manual is intended, first of all, for those without interlibrary loan experience how seek advice on how to proceed. It is a place to start. It can be used to teach oneself or to train new staff. It is also designed to refresh the memory of those who do not spend all their time doing interlibrary loan or who have been away from it for a time. It can be referred to for procedures infrequently used. The chapters on special areas can be consulted when necessary. Knowing the traditional steps required to achieve an interlibrary loan can help in designing and increasing the use of electronic management for the service. Recorded knowledge need not be lost to the patron when paper reference tools are used to supplement the online sources (not everything is listed online). An interlibrary loan and document delivery service can be commenced, expanded, or improved by using the information in this book.
This manual describes the procedures for implementing the policies outlined in interlibrary loan codes. It sets forth the character of sound interlibrary loan practices, though not every library will carry out all the procedures described because of individual circumstances.
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