This textbook introduces concepts of organization communication ethics and policy within a hotel. The primary focus is the front office housekeeping reservations etc. Other departments are discussed to provide an understanding of how these departments relate to the front office and how they operate to enhance the guest experience.
The book gives readers a real world understanding of the hotel industry balancing its past, present and future. This book portrays the nature and operation of hotels as they exist today. It reveals the inner workings of a hotel preparing readers for what to expect in the current and future hotel market. Finally this comprehensive textbook aims to cover all relevant aspects and issues related to front office operations in the hotel and hospitality industry.
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